Returns & Exchanges:
How Do I Return An Order Placed Through Borderfree?
For international returns through Borderfree, you must obtain a return authorization before attempting to make a return. Please email our customer service team at [email protected] to request a Return Authorization. Please include your Order Number, the Style or SKU number of the item(s), and Quantity being returned in your email to our Team. The instructions on how to return your items will then be emailed to you from a Borderfree email address. This email will include return instructions, three copies of a commercial invoice, and two copies of the DHL Air Waybill for the return parcel, the amount to be refunded upon receipt, and any costs associated with returning the items.
The customer is responsible for either arranging for the pickup of the return parcel or dropping it off at their local DHL facility. You must also give all copies of the commercial invoice and DHL Air Waybill to the DHL representative taking the return parcel.
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