ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?
Possible reasons:
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service. Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments. TOMTOP made a mistake: On rare occasions an item maybe missed during packaging. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out. If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service including your order number and a copy of the parcel declaration.
SHIPPING
How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse Processing: You can check the status in "My Orders" page in your TOMTOP account. Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
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If you want to use your coupon, you can add the goods of this Tomtop to your Shopping Bag. Then you log in, and go on checking out with adding Tomtop code. After that, you can see that you use the Promo Code of this tomtop.com. It shows that you have used the Voucher of this Tomtop.Does Tomtop have sales promotions?
Every merchant has their own different activities to promote their business volume in Pk.couponasion.com. In addition to Tomtop Promo Code, you can gat a information of clearance sales in tomtop.com. Every holiday, such as Valentine's Day and Black Day, Tomtop will choose a batch of goods for sale to promote sales volume.