Track Order
Once you receive an email confirming your order has been shipped, you will be able to track the progress of your delivery.
You can also do this by going to my account. Go to the recent orders> View Order> Order tracking.
What methods of payment do you accept?
We accept payment through all credit cards and debit cards as well as PayPal, Apple and Klarna Payment (UK only). Below is a list of accepted payment methods shown:
Visa
MasterCard
TEACHER
American Express
paypal
ApplePay
Klarna
How do I redeem electronic gift card?
We no longer sell gift vouchers, but if you have one, here\u0027s how to redeem it:
Login to my account if you have shopped with us before. Or, if you are new Cult Beauty, click \u0027Register\u0027.
From the board \u0027My Account\u0027 tab select the \u0027Credit and Payment\u0027 option
In the \u0027gift cards\u0027 section, enter the unique code of the card (a series of 13 letters and numbers) and then select \u0027gift card checks\u0027
Credit must be added to your balance, then you can choose to redeem at checkout. Just select the button \u0027store credit\u0027 in the payment phase.
How I can cancel, modify or add to my order?
If you have to make any changes to your order, our team will be in action this before your order is shipped. Please contact as soon as possible.
We will do our best to modify your order as requested, but keep in mind that our goal is to ship orders as quickly as possible and therefore we can not guarantee that changes can be made.
Please note that if you pay by Klarna, we are unable to update your address information and can not add to an existing order. We are not able to remove an unwanted item, if you want to change your billing / delivery you need to cancel / re-send your order with altered information.
What if my order has arrived damaged, incorrect or incomplete?
Our warehouse team are incredibly conscientious, but occasionally errors occur.
If your order arrives damaged, incorrect or incomplete, please notify us by e-mail as soon as possible. Please include your order number and photographs of the product and its packaging.
then we can arrange immediate shipment of replacement items when needed, or offer a refund.
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